Shipping
How do you ship?
We ship our products world wide and all packages are shipped very discreet.
Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments.
Packaging types are changed constantly to achieve max delivery success.
The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment Handling charge).
We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
Shipments are sent from various shipping points and different European countries.
How are large quantity orders shipped?
If the order is too large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discretion level and repackaging as used for small sized orders.
Do you ship to P.O. Boxes and APO?
Yes, we do ship to PO Box and APO addresses, just please leave the shipping info in the comment line of each order to ensure delivery success.
What is the cost of shipping?
The shipping cost is $50 for orders up to $1K and it's free for orders over that amount.
How do I change my order after it has been placed?
As long as your order is unpaid you can edit it by logging in into your account and choosing order ID after which clicking on EDIT ORDER. If you already paid for the order but it was not sent yet and you want to add or remove an item, please create a ticket and ask customer support to make needed changes. Please always in message specify order ID as this make feedback faster.
Where do I send my payment?
Information on where to send your payment is provided after you place an order, and its sent directly to your e mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. In case you have not received it when placing and order, please contact us and we will send you data by email.
How long is the whole process of ordering and shipping?
Order confirmation with instructions for how to make payment is sent to your email automatically and immediately after you submit your order. Once payment is received, we process and dispatch your order within 1-5 business days. Shipping time is normally between 7 and 15 business days and for very remote countries up to 25 business days. PLEASE NOTE that BUSINESS DAYS are only Monday to Friday so before you order you should have that clear in your mind. Delivery time includes time necessary for international regular airmail, which must also pass your customs, so we expect you to accept this as NORMAL DELIVERY TIME and respect it.Please check your ORDER HISTORY online first and count business days before writing to us about delivery time. If it is over 15 business days, PLEASE CONTACT US and we'll look into this to make sure the package is still being delivered.
How successful is delivery?
We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points in Europe, established in different countries, to ensure maximum discretion and highest probability of successful delivery.
What do I do if I don't receive my order?
Order may not arrive in 2 cases:
1. It may be seized
2. It may be lost in the mail
Contact our customer support if you received a seizure letter.
If it's 21 days past the expected date and you did not get neither letter nor order please update us by writing a ticket with order/package and we will reship if this is true.
We are also not reshipping to the following locations: Australia, Canada, New Zeeland, Singapore, South Coreea
Can I buy your products through another way aside from the website?
Since we are specialized in internet mail ordering, our services are only available through our website.
Is this company legit and am I safe to do business with?
We understand your concerns to that matter since there are many non legit sources on the web and for consumer is very difficult to pick out the right partner. We are totally legit, work successfully for more than 5 years, have online customer support on regular daily basis ( Monday till Friday) and all products are high quality generic products from well known pharmacies. We are professional mail order pharmacy, ship out 100 percents and keep good customer. It is in our interest to have you satisfied with our services, so you keep coming back for whole time of your needs. You can order with total peace in your mind. We are good partners and you will love us eventually, like many others do, calling us best friends or roids heaven, which makes us happy, cause we are here only for you and because of you.
How can I contact You?
Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our departments through our website. Our customer support works on regular daily basis and we will answer your email in 1 to 12 hours.
Is a signature required for shipping?
We are providing registered mail service, so in order you should sign for the package, but this is not a reason to get worried, the only difference is that the registered package is tracked, the rest of the procedures are exactly the same as for the regular mail..
What do I do if I do not receive order?
We take care a lot of our security system and the packing of the products is as discreet as possible, that is why the success rate of arrival and customs trespassing is great. In the case a package is seized and you prove this to us we will reship it. If tracking says you got it and you say no, we do not reship. Let's keep good relations as this is in our both interest.